Frequently Asked Questions

We have a BLOG where you can find many tips & tricks about our products, but it is only available in Dutch and French.
We also have a Youtube channel where you can find all our videos.
You can also follow us on Facebook and Instagram.

Yes, our specialised team can recommend the right treatment and products to use.

- Via email: send your technical questions to contact@matthys.net.
- Via chat on our website: during office hours, we can give you a quick answer.
- By phone: our team is multilingual: Dutch, French, German and English.

No, your order goes straight to the warehouse to be processed and prepared for dispatch or collection.

You can order without creating an account. Your e-mail address is the unique key. You can also choose to create an account, which gives you the advantage of faster ordering and a history of your online orders.

As long as the goods have not been shipped, you can still cancel your order by e-mail or telephone. As soon as the goods have been passed on to the carrier, this is no longer possible.

At the top of the homepage, click on log in. Here you can click on 'Forgot your password?'. You will then receive an email to set a new password. If you do not receive an e-mail, check your spam box first. If there is no email in there either, then you do not yet have an account for the email address you entered. Accounts from our previous websites are no longer valid, so you should create a new account, or continue without creating an account.

- Postal deliveries cannot be changed.
- Pallet shipments can be changed at extra cost.

Yes, all items* we sell can be collected from our warehouse in Vichte. Although we have a very large stock, we advise you to inquire in advance whether the goods you want are in stock and, if they are bulky, with which means of transport you should collect them.
* Except Mechmate motorpits: please contact us first.
If you have your order picked up by a transport company, there is a packaging surcharge of € 25 excluding VAT per pallet.

Our website calculates a transport cost according to your postal code and country without taking into account special 'transport-related' conditions. In the following situations, an additional cost may be charged:
- Your delivery address is in a low-emission zone
- Delivery in large cities
- Addresses that are not accessible with a truck >3.5T
- Non-stackable goods
- Length of a parcel

You can check this on each article page. These are the possible situations:
- In stock (ample number)
- In stock + number (limited stock)
- Out of stock. Expected in 'Month' + week number

After delivery, you will receive the digital invoice by email.

Yes, our showroom and web stock are the same.

It is possible that the email with the invoice ended up in your spam box.

Yes, just click on "Keep me posted on the stock!". You can then enter your e-mail address. As soon as the item is back in stock, you will be notified by email.

Our sales conditions can be found at the bottom of our website or click HERE

Yes, you can. Place the article in your shopping cart and follow the ordering procedure on the website. You pay for the item in the last step of the ordering process. At that moment, the item is reserved for you and as soon as it comes back in stock, it will be automatically sent or prepared for collection, depending on what you chose when ordering.

The annual leave period is clearly indicated on our website. During this period you can safely place your online order on the website. In this way you are sure of your ordered item. The processing will then take place in chronological order after the leave period.

Parcel shipments (small packages up to 25 kg) are normally handed over to the carrier within 1 to 3 working days.
Pallet shipments require more care and additional packaging and are normally handed over to the carrier within 3 to 6 working days. Large mixed orders, usually delivered by trailer, may require a longer lead time.

If you want to know how much the shipping cost is for an order, place the items to be ordered in your shopping cart. If you click on the shopping cart icon at the top, a screen will open and then you click on 'Calculate the shipping cost or select pick-up'. You indicate your country and enter your zip code. The site then calculates the transport costs to be paid. In some cases, the website cannot calculate the transport costs because the possible order must be sent with special transport or if there is a technical malfunction. It will then be clearly stated that the transport costs will be passed on to you separately. You can place your order and pay for it, but the shipping cost must be paid extra after our contact. You will receive an email and payment link for this from our commercial employee. Please keep that in mind.
Each article also includes a link to an instruction movie.

This can only be done by e-mail or telephone. We note the items required and you will receive a quote by e-mail, which is valid for a limited time. After your approval, we will turn the quotation into an order and you will receive a pro forma invoice.

- In our showroom in Vichte
- On our website
- By phone
- By email
- At one of the fairs we participate in

Simply place your items in your shopping cart. Once you have placed all your articles in your shopping cart, click on the shopping cart icon at the top right. You will then be given the opportunity to choose your shipping method. If you want home delivery, enter your postcode and country. The system will then calculate the total shipping price. If your basket contains both items that are not in stock and those that are, you can choose full or partial delivery. A full delivery is cheaper, but is only delivered when all items are in stock. A partial delivery, up to 2 deliveries, is more expensive but you will get the items that are in stock faster than the items that are out of stock. You can also opt for collection.
For certain articles such as lifting bridges or blasting media per pallet, no transport cost can be calculated on the site (not even in a mix with other articles). You can, however, order the article via the website. We will then contact you to inform you of the additional transport cost.

We sell to professionals as well as to private persons. Professionals with a VAT number should first check the specific VAT and guarantee conditions.

Yes, in order to offer you the best price, all our prices are calculated on the basis of prompt payment.

In your shopping cart, you can enter a 'Voucher' in the 'Order Summary'. Enter your code here and click on 'Apply'. You will see the amount of the gift voucher deducted.
The amount of a gift voucher must be used in one go.

If you want to know how much the shipping cost is for an order, place the items to be ordered in your shopping cart. If you click on the shopping cart icon at the top, a screen will open and then you click on 'Calculate the shipping cost or select pick-up'. You indicate your country and enter your zip code. The site then calculates the transport costs to be paid. In some cases, the website cannot calculate the transport costs because the possible order must be sent with special transport or if there is a technical malfunction. It will then be clearly stated that the transport costs will be passed on to you separately. You can place your order and pay for it, but the shipping cost must be paid extra after our contact. You will receive an email and payment link for this from our commercial employee. Please keep that in mind.
Each article also includes a link to an instruction movie.

Payment on the website can be made in a secure environment.
- Dutch-language payment options: Bancontact, Mastercard, Visa, Maestro, iDEAL and bank transfer
- French-language payment options: Carte Bleue, E-Carte Bleue, Mastercard, Visa, Maestro, bank transfer
- German-language payment options: GiroPay, Sofort Banking, Mastercard, Visa, Maestro, bank transfer
- English-language payment options: Mastercard, Visa, Maestro, bank transfer

In our showroom, it is possible to pay with Bancontact, Maestro, Visa, Mastercard, Carte Bleue and cash (cash: max amount capped by Belgian legislation).

The prices shown include the VAT rate of the 'Country of destination' indicated at the top of the homepage. You can easily change this country selection to your country. You will then see prices including the VAT rate of your country. When paying for your order, the correct VAT rate will also be charged according to the delivery address you entered.
Customers outside Belgium with a professional VAT number will see prices excluding VAT. For this, you must create an account with a valid VAT number and be logged in.

If you, as a non-Belgian VAT liable customer, place an order with us and have it delivered in your country, it will be delivered with the 0% VAT rate.
Traders and private persons outside the European Union do not pay Belgian VAT when exporting the goods. They pay to the customs agency the VAT and import duties applicable in the country of import.
You can enter your valid VAT number during the ordering process. Enter only the digits WITHOUT the country code. The site will check this number at the next step in the ordering process. In case VAT is wrongly charged after the check by the website (possibly due to a malfunction with the official authorities), please enter your VAT number in the comment box. We will then contact you.
Belgian VAT payers always pay the 21% VAT rate.

- Postal deliveries cannot be changed.
- Pallet shipments can be changed at extra cost.

Our website calculates a transport cost according to your postal code and country without taking into account special 'transport-related' conditions. In the following situations, an additional cost may be charged:
- Your delivery address is in a low-emission zone
- Delivery in large cities
- Addresses that are not accessible with a truck >3.5T
- Non-stackable goods
- Length of a parcel

After receipt and successful payment, your order will be processed. The buyer must provide a correct and complete delivery address and telephone number. If the given data are incorrect or if the buyer is absent whereby the consignment returns, a restocking fee (1), return costs and costs related to a second transport are at the expense of the buyer. When goods are in transit and the buyer changes the delivery address, additional fees will be charged. If the delivery address is not accessible for vehicles > 3,5T, it must be mentioned in your order, additional transportation costs will be charged. The goods are delivered to the address indicated or to your quay. When delivering to private customers or to companies in freestanding houses, the driver cannot be required to deliver the goods to the garage. If you would like a delivery including handling, please contact us for a quotation.The goods travel at the risk and expense of the buyer. Transport damage must be noted immediately on the delivery note of the transport company in the presence of the carrier. In addition, any claim must be notified by fax or e-mail to Matthys within 2 days. Complaints must be described precisely and in detail. Always submit a complaint with digital images. Afterwards, no transport damage can be accepted. Wrongly ordered products can only be taken back after agreement of Matthys. A restocking fee(1) will be charged. (1) Restocking fee is 15% of the value of the goods.

If you want to know how much the shipping cost is for an order, place the items to be ordered in your shopping cart. If you click on the shopping cart icon at the top, a screen will open and then you click on 'Calculate the shipping cost or select pick-up'. You indicate your country and enter your zip code. The site then calculates the transport costs to be paid. In some cases, the website cannot calculate the transport costs because the possible order must be sent with special transport or if there is a technical malfunction. It will then be clearly stated that the transport costs will be passed on to you separately. You can place your order and pay for it, but the shipping cost must be paid extra after our contact. You will receive an email and payment link for this from our commercial employee. Please keep that in mind.
Each article also includes a link to an instruction movie.

Yes, all items* we sell can be collected from our warehouse in Vichte. Although we have a very large stock, we advise you to inquire in advance whether the goods you want are in stock and, if they are bulky, with which means of transport you should collect them.
* Except Mechmate motorpits: please contact us first.
If you have your order picked up by a transport company, there is a packaging surcharge of € 25 excluding VAT per pallet.

Parcel shipments (small packages up to 25 kg) are normally handed over to the carrier within 1 to 3 working days.
Pallet shipments require more care and additional packaging and are normally handed over to the carrier within 3 to 6 working days. Large mixed orders, usually delivered by trailer, may require a longer lead time.

Matthys ensures that the offered products are free of manufacturing defects for a period guaranteed by the manufacturer or supplier of that product.
Private buyers (physical persons without VAT-number) are entitled to two years of legal warranty.
Professional buyers (with a VAT number, Non Profit Companies, liberal professions or physical persons buying for a professional/mixed usage) are entitled to a commercial warranty of 6 months.
The guarantee covers the repair or replacement of defective parts including labour, so far as the failure is not due to abuse, abnormal wear or wrong installation. Some items are not subject to normal wear and tear and are considered consumables such as:

- blasting nozzles
- air jets
- vacuum cleaners
- rubber gloves
- sandblasting cabinet protection foil
- suction hoses
- abrasives
- polishing products
- maintenance products
- oils
- paint
 etc.

Products which cannot be exchanged due to hygienic reasons like:
- sandblast protection caps
- gloves
- welding helmets
 etc.

Also defects due to overloading, incorrect or careless handling, use for other purposes or use of unsuitable accessories and consumables are excluded from the guarantee. The warranty is not transferable; the warranty only applies to the first owner. Warranty can only be claimed with the original invoice with the date of purchase.

A gift voucher can simply be purchased in the showroom or on the website. You can choose the amount yourself. Fill in the necessary details and press 'Order'. You can send the voucher directly to the recipient or to yourself. Once the payment has been made, you will receive an e-mail with the digital gift voucher and the code after some time. The gift voucher can be used both on our website and in our showroom. You can also purchase a gift voucher in our showroom. A gift voucher is valid for 1 year.

Payment on the website can be made in a secure environment.
- Dutch-language payment options: Bancontact, Mastercard, Visa, Maestro, iDEAL and bank transfer
- French-language payment options: Carte Bleue, E-Carte Bleue, Mastercard, Visa, Maestro, bank transfer
- German-language payment options: GiroPay, Sofort Banking, Mastercard, Visa, Maestro, bank transfer
- English-language payment options: Mastercard, Visa, Maestro, bank transfer

You can order without creating an account. Your e-mail address is the unique key. You can also choose to create an account, which gives you the advantage of faster ordering and a history of your online orders.

In your shopping cart, you can enter a 'Voucher' in the 'Order Summary'. Enter your code here and click on 'Apply'. You will see the amount of the gift voucher deducted.
The amount of a gift voucher must be used in one go.

At the top of the homepage, click on log in. Here you can click on 'Forgot your password?'. You will then receive an email to set a new password. If you do not receive an e-mail, check your spam box first. If there is no email in there either, then you do not yet have an account for the email address you entered. Accounts from our previous websites are no longer valid, so you should create a new account, or continue without creating an account.

A gift voucher can simply be purchased in the showroom or on the website. You can choose the amount yourself. Fill in the necessary details and press 'Order'. You can send the voucher directly to the recipient or to yourself. Once the payment has been made, you will receive an e-mail with the digital gift voucher and the code after some time. The gift voucher can be used both on our website and in our showroom. You can also purchase a gift voucher in our showroom. A gift voucher is valid for 1 year.

You can check this on each article page. These are the possible situations:
- In stock (ample number)
- In stock + number (limited stock)
- Out of stock. Expected in 'Month' + week number

The prices shown include the VAT rate of the 'Country of destination' indicated at the top of the homepage. You can easily change this country selection to your country. You will then see prices including the VAT rate of your country. When paying for your order, the correct VAT rate will also be charged according to the delivery address you entered.
Customers outside Belgium with a professional VAT number will see prices excluding VAT. For this, you must create an account with a valid VAT number and be logged in.

Yes, our showroom and web stock are the same.

If you, as a non-Belgian VAT liable customer, place an order with us and have it delivered in your country, it will be delivered with the 0% VAT rate.
Traders and private persons outside the European Union do not pay Belgian VAT when exporting the goods. They pay to the customs agency the VAT and import duties applicable in the country of import.
You can enter your valid VAT number during the ordering process. Enter only the digits WITHOUT the country code. The site will check this number at the next step in the ordering process. In case VAT is wrongly charged after the check by the website (possibly due to a malfunction with the official authorities), please enter your VAT number in the comment box. We will then contact you.
Belgian VAT payers always pay the 21% VAT rate.

Yes, just click on "Keep me posted on the stock!". You can then enter your e-mail address. As soon as the item is back in stock, you will be notified by email.

Only a private buyer has the right to inform MATTHYS that he renounces the purchase within 14 calendar days from the delivery. For this, the buyer must contact within 14 days the customer service at +32 56 77 31 00 for return approval. The item must be returned within 20 days from the delivery and this at the expense of the buyer. After checking the goods in our warehouse and after agreement of the return of the goods, MATTHYS will reimburse the buyer the purchase price of the goods within 30 days after arrival of the returned goods. MATTHYS bvba is not responsible for any damage, loss or theft that occurs at the packaging or product when returning. Only unused and not installed items in their original and undamaged packaging, along with all accessories, manuals and invoice or proof of purchase can be returned.
Will in no case be taken back:
- used, damaged, soiled or incomplete items
- items whose packaging (or part of it) was opened
- items that are custom made to the buyer
- items that cannot be returned because of their nature
- items ordered on special request of the buyer
- abrasives
- oils
- polishing products

Yes, you can. Place the article in your shopping cart and follow the ordering procedure on the website. You pay for the item in the last step of the ordering process. At that moment, the item is reserved for you and as soon as it comes back in stock, it will be automatically sent or prepared for collection, depending on what you chose when ordering.

Our sales conditions can be found at the bottom of our website or click HERE

Simply place your items in your shopping cart. Once you have placed all your articles in your shopping cart, click on the shopping cart icon at the top right. You will then be given the opportunity to choose your shipping method. If you want home delivery, enter your postcode and country. The system will then calculate the total shipping price. If your basket contains both items that are not in stock and those that are, you can choose full or partial delivery. A full delivery is cheaper, but is only delivered when all items are in stock. A partial delivery, up to 2 deliveries, is more expensive but you will get the items that are in stock faster than the items that are out of stock. You can also opt for collection.
For certain articles such as lifting bridges or blasting media per pallet, no transport cost can be calculated on the site (not even in a mix with other articles). You can, however, order the article via the website. We will then contact you to inform you of the additional transport cost.

The annual leave period is clearly indicated on our website. During this period you can safely place your online order on the website. In this way you are sure of your ordered item. The processing will then take place in chronological order after the leave period.

No, your order goes straight to the warehouse to be processed and prepared for dispatch or collection.

If you want to know how much the shipping cost is for an order, place the items to be ordered in your shopping cart. If you click on the shopping cart icon at the top, a screen will open and then you click on 'Calculate the shipping cost or select pick-up'. You indicate your country and enter your zip code. The site then calculates the transport costs to be paid. In some cases, the website cannot calculate the transport costs because the possible order must be sent with special transport or if there is a technical malfunction. It will then be clearly stated that the transport costs will be passed on to you separately. You can place your order and pay for it, but the shipping cost must be paid extra after our contact. You will receive an email and payment link for this from our commercial employee. Please keep that in mind.
Each article also includes a link to an instruction movie.

As long as the goods have not been shipped, you can still cancel your order by e-mail or telephone. As soon as the goods have been passed on to the carrier, this is no longer possible.

After delivery, you will receive the digital invoice by email.

We are open from Monday to Thursday from 8.45am to 12.15pm and from 1pm to 5.15pm (Friday until 5.30pm). Closed in the week-end.
Check out our Saturday morning openings HERE.

In our showroom, it is possible to pay with Bancontact, Maestro, Visa, Mastercard, Carte Bleue and cash (cash: max amount capped by Belgian legislation).

Yes, in order to offer you the best price, all our prices are calculated on the basis of prompt payment.

A gift voucher can simply be purchased in the showroom or on the website. You can choose the amount yourself. Fill in the necessary details and press 'Order'. You can send the voucher directly to the recipient or to yourself. Once the payment has been made, you will receive an e-mail with the digital gift voucher and the code after some time. The gift voucher can be used both on our website and in our showroom. You can also purchase a gift voucher in our showroom. A gift voucher is valid for 1 year.

We are located in Vichte (8570 Belgium) near the E17 (exit 4). There is a large car park.

We are located in Vichte (8570 Belgium) near the E17 (exit 4). There is a large car park.

We are open from Monday to Thursday from 8.45am to 12.15pm and from 1pm to 5.15pm (Friday until 5.30pm). Closed in the week-end.
Check out our Saturday morning openings HERE.

We have a BLOG where you can find many tips & tricks about our products, but it is only available in Dutch and French.
We also have a Youtube channel where you can find all our videos.
You can also follow us on Facebook and Instagram.