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Frequently Asked Questions

PAYMENT

  • WHAT ARE THE PAYMENT OPTIONS ON THE WEBSITE?

    Payment on the website can be made in a secure environment.
    - Dutch-language payment options: Bancontact, Mastercard, Visa, Maestro, iDEAL and bank transfer
    - French-language payment options: Carte Bleue, E-Carte Bleue, Mastercard, Visa, Maestro, bank transfer
    - German-language payment options: GiroPay, Sofort Banking, Mastercard, Visa, Maestro, bank transfer
    - English-language payment options: Mastercard, Visa, Maestro, bank transfer

  • WHAT ARE THE PAYMENT OPTIONS IN THE SHOWROOM?

    In our showroom, it is possible to pay with Bancontact, Maestro, Visa, Mastercard, Carte Bleue and cash (cash: max amount capped by Belgian legislation).

  • DO I HAVE TO PAY ON COLLECTION?

    Yes, in order to offer you the best price, all our prices are calculated on the basis of prompt payment.

  • HOW DO I PAY WITH A GIFT VOUCHER?

    In your shopping cart, you can enter a 'Voucher' in the 'Order Summary'. Enter your code here and click on 'Apply'. You will see the amount of the gift voucher deducted.
    The amount of a gift voucher must be used in one go.

  • HOW MUCH ARE THE SHIPPING COSTS?

    If you want to know how much the shipping cost is for an order, place the items to be ordered in your shopping cart. If you click on the shopping cart icon at the top, a screen will open and then you click on 'Calculate the shipping cost or select pick-up'. You indicate your country and enter your zip code. The site then calculates the transport costs to be paid. In some cases, the website cannot calculate the transport costs because the possible order must be sent with special transport or if there is a technical malfunction. It will then be clearly stated that the transport costs will be passed on to you separately. You can place your order and pay for it, but the shipping cost must be paid extra after our contact. You will receive an email and payment link for this from our commercial employee. Please keep that in mind.
    Each article also includes a link to an instruction movie.

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