Frequently Asked Questions

VAT

• WHAT VAT RATE IS DISPLAYED ON THE WEBSITE?

  The prices shown include the VAT rate of the 'Country of destination' indicated at the top of the homepage. You can easily change this country selection to your country. You will then see prices including the VAT rate of your country. When paying for your order, the correct VAT rate will also be charged according to the delivery address you entered.
  Customers outside Belgium with a professional VAT number will see prices excluding VAT. For this, you must create an account with a valid VAT number and be logged in.
  
  

• I HAVE AN INTRA-COMMUNITY VAT NUMBER. DO I HAVE TO PAY VAT?

  If you, as a non-Belgian VAT liable customer, place an order with us and have it delivered in your country, it will be delivered with the 0% VAT rate.
  Traders and private persons outside the European Union do not pay Belgian VAT when exporting the goods. They pay to the customs agency the VAT and import duties applicable in the country of import.
  You can enter your valid VAT number during the ordering process. Enter only the digits WITHOUT the country code. The site will check this number at the next step in the ordering process. In case VAT is wrongly charged after the check by the website (possibly due to a malfunction with the official authorities), please enter your VAT number in the comment box. We will then contact you.
  Belgian VAT payers always pay the 21% VAT rate.