Frequently Asked Questions

WARRANTY

• WHAT IS THE WARRANTY ON MY PRODUCT?

  Matthys ensures that the offered products are free of manufacturing defects for a period guaranteed by the manufacturer or supplier of that product.
  Private buyers (physical persons without VAT-number) are entitled to two years of legal warranty.
  Professional buyers (with a VAT number, Non Profit Companies, liberal professions or physical persons buying for a professional/mixed usage) are entitled to a commercial warranty of 6 months.
  The guarantee covers the repair or replacement of defective parts including labour, so far as the failure is not due to abuse, abnormal wear or wrong installation. Some items are not subject to normal wear and tear and are considered consumables such as:

  - blasting nozzles
  - air jets
  - vacuum cleaners
  - rubber gloves
  - sandblasting cabinet protection foil
  - suction hoses
  - abrasives
  - polishing products
  - maintenance products
  - oils
  - paint
   etc.

  Products which cannot be exchanged due to hygienic reasons like:
  - sandblast protection caps
  - gloves
  - welding helmets
   etc.

  Also defects due to overloading, incorrect or careless handling, use for other purposes or use of unsuitable accessories and consumables are excluded from the guarantee. The warranty is not transferable; the warranty only applies to the first owner. Warranty can only be claimed with the original invoice with the date of purchase.