Return policy

DELIVERIES

After receipt and successful payment, your order will be processed. The buyer must provide a correct and complete delivery address and telephone number. If the given data are incorrect or if the buyer is absent whereby the consignment returns, a restocking fee (1), return costs and costs related to a second transport are at the expense of the buyer. When goods are in transit and the buyer changes the delivery address, additional fees will be charged. If the delivery address is not accessible for vehicles > 3,5T, it must be mentionnned in your order, additional transportation costs will be charged. The goods travel at the risk and expense of the buyer. Transport damage must be noted immediately on the delivery note of the transport company in the presence of the carrier. In addition, any claim must be notified by fax or e-mail to Matthys within 2 days. Complaints must be described precisely and in detail. Always submit a complaint with digital images. Afterwards, no transport damage can be accepted. Wrongly ordered products can only be taken back after agreement of Matthys. A restocking fee(1)  will be charged.
(1) Restocking fee is 15% of the value of the goods.

WEBSITE SALES: RIGHT OF WITHDRAWAL

Only a private buyer has the right to inform MATTHYS that he renounces the purchase within 14 calendar days from the delivery. For this, the buyer must contact within 14 days the customer service at +32 56 77 31 00 for return approval. The item must be returned within 20 days from the delivery and this at the expense of the buyer. After checking the goods in our warehouse and after agreement of the return of the goods, MATTHYS will reimburse the buyer the purchase price within 30 days after arrival of the returned goods. MATTHYS bvba is not responsible for any damage, loss or theft that occurs at the packaging or product when returning. Only unused and not installed items in their original and undamaged packaging, along with all accessories, manuals and invoice or proof of purchase can be returned.
Will in no case be taken back:
• used, damaged, soiled or incomplete items
• items whose packaging (or part of it) was opened
• items that are custom made to the buyer
• items that cannot be returned because of their nature
• items ordered on special request of the buyer
• abrasives